Store and update customer data including personal information, transaction history, feedback, inquiries, claims, etc.
Automatically identify customer to ensure seemless, consistent and optimal experience at every enagement channel.
Offer 24/7 assistance via live chat, chatbot, call center.
Manage membership and issue e-membership cards.
Monitor loyalty programs.
Deliver personalized message and offer to customer on special occasions like birthday, celebrations, events, etc.
End-to-end and real-time process customer issue management.
Ticket allocation system: classify, prioritize and assign incoming tickets, ensuring in-time handling and minimize customer wait-time.
Effective transferring system: directly resolve, transfer to a related technical team or escalate to upper management.
Custom reports to gain the right insights depending on the requirements.
Collect data to improve the accuracy of the mechanism, optimizing customer experience and increasing retention rates.
MOBIO’s solution ensures fast deployment, flexibility and controllability with three operation options: On-Premies, Private Cloud, and Public Cloud.
Configure and customize the platform to run any type of marketing and loyalty program fit to your requirements.
Connect to other or enterprise’s existing systems including mobile app, B2C/B2B, website, wifi, DWH/BI, CIM, DMS, CRM, ERP.
On top of Microsoft Azure’s built-in security, we also incorporate proven industry best practices, test all code for security vulnerabilities before each release, scan network and systems regularly for vulnerability, and perform third party security audits.
customer journeys and optimized experiences for all channels
your own apps with our mobile framework
to any system including POS, call center, WiFi, or other system using comprehensive REST APIs and pre-built integrations
data to improve conversion rate and identify next best offer
customer data and system performance
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